Emmersons Solicitors Limited is committed to protecting your privacy. All information will be collected lawfully and in accordance with the General Data Protection Regulation (GDPR).
We collect information about you for several reasons:
Those responsible for collecting the data are the employees and Directors of Emmersons Solicitors Limited.
Your information will not be shared with 3rd parties without your prior approval.
We will email you to update you as to the progress of your matter and in relation to events or legal updates we believe may be of interest to you.
When you subscribe to our updates the type of information we will collect about you includes: your full name, address, phone number and email address. When we are handling a matter on your behalf we will request identification documentation. This is a statutory requirement and a requirement placed upon us by our Regulator. If we require this information from you we will explain what we need and why we need it in more detail. Your electronic and paper file will be retained for a number of years dependent on the nature of the work undertaken. These details are set out in our Client Care Letter and in Terms and Conditions and in our Closing Letter.
We will not collect sensitive information about you without your explicit consent and only then in the process of managing a matter on your behalf. You can check any information that we me hold by emailing a request to Michael@emmersons-solicitors.co.uk
If you are unhappy about the handling of your personal information and wish to raise a complaint you can do so by contacting Michael Robinson who is a Director of the Company and who is responsible for Risk, Compliance and AML. He is also our Compliance Officer for Legal Practice.
If you wish us to provide you with a copy of the data we hold we can supply you with this information without charge if it is a reasonable request. If the request is excessive or repeated we reserve the right to charge a fee to cover the administrative costs. You can check any information that we me hold by emailing a request to Michael@emmersons-solicitors.co.uk . If you wish us to consider the removal of data about you then you have the right to make such a request and we will consider it. If you are unhappy about the handling of your personal information and wish to raise a complaint you can do so by contacting Michael@emmersons-solicitors.co.uk setting out your complaint in full. You can raise the matter with the UK’s data protection regulator. The Information Commissioner’s Office (ICO) https://ico.org.uk
You can complain to the Legal ombudsman http://www.legalombudsman.org.uk/?portfolio=complaint-form-legal
and to the Solicitors Regulation Authority http://www.sra.org.uk/consumers/problems/report-solicitor.page
We use technology to track the patterns of behaviour of visitors to our website.
The Emmersons Solicitors Limited website employs cookies to help identify the browsing behaviour of anonymised visitors. We use this information to analyse the performance of our website and to make improvements and help our visitors online experience.
Companies house Number, our SRA number and our registered office address 52 John Street Sunderland and state that Emmersons Solicitors is a trading style of Emmersons Solicitors Limited Registered in England (9313030) 52 John Street Sunderland SR1 1QN